CAS Seal

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Urgency Examples

Low Examples:

  • Moving files
  • Re/install software on computer
  • Moving/setting up computer equipment
  • Requesting access to file shares or services
  • Equipment purchase consultation

Normal Examples:

  • Can no longer access email
  • Can no longer access internet in office
  • Office computer hardware failure

High Examples:

  • Technology issue resulting in a danger to health or safety
  • Suspected virus/malware activity
  • Any technology disruption during a class
  • Web not accessible in entire department, building, or area of campus